An outsourced desk is only useful if you can see what it did. Our agents work inside the same platform your organisation uses, so every call is recorded, every message is on the student's record, and you can read the whole history yourself.
Voice and non-voice teams, from a single agent to a full desk.
Answering, qualifying and following up enquiries — by phone, WhatsApp and email — so no lead waits until tomorrow.
Structured, polite chasing of outstanding fees with a written record of every conversation and commitment.
Front-line support for students, parents and partner centres, escalating to your staff only when it needs them.
Outbound campaigns, feedback calls and re-engagement of old enquiry databases.
Document verification, data entry, record cleaning, migration and reconciliation work.
Cover outside your own working hours, including weekends, so enquiries do not sit unanswered overnight.
With an automatic summary of what was agreed and what happens next. You can read it without listening to anything.
Do-not-call lists and permitted calling hours are checked by the server before a number can be dialled. An agent cannot override it.
You see the same queues, timers and follow-up dates we do — live, not in a monthly PDF.
Agents are briefed on your courses, fees and objections before they take a single call.
Thinking about a desk of your own instead? The same call-centre software our agents use is part of the education platform — you can run it in-house. See how it works.
Tell us what you need and we'll come back within one working day.
+91 9910304680
info@9flg.com
Monday – Friday, 9am – 5pm IST
NH 58, Future Life Group (Head Office),
Rajnagar Extension, Ghaziabad,
Delhi NCR, India
Open the demo institution and click around — no form, no salesperson.
